WHAT IS A PATIENT-CENTERED MEDICAL HOME?
A Patient-Centered Medical Home (PCMH) is a trusting partnership between a doctor-led health care team and an informed patient. It includes an agreement between the doctor and the patient that acknowledges the role of each in a total health care program.
What will we do as your patient-centered medical home?
- Ask what your goal is, or what you want to do to improve your health
- Ask you to help us plan your care, and to let us know if you think you can follow the plan
- Create written copies of care plans for more complex illnesses
- Have the care team members doing more or different parts of care
- Remind you when tests are due so you can receive the best quality care
- Ask you to have blood tests done before your visit so that doctor has the results at your visit
- Explore methods to care for you better; including ways to help you care for yourself
What will we trust you, our patients, to do as participants in your medical care?
- Tell us what you know about your health and illness
- Tell us about your needs and concerns
- Follow the care plan that is agreed upon—or let us know why you cannot so that we can try to help or change the plan
- Tell us what medications you are taking and ask for a refill at your office visit when you need one
- Let us know when you see other doctors and tell us what medications they put you on or changed
- Ask other doctors to send us a report about your care when you see them
- Seek our advice before you see other physicians. We may be able to care for you and we know about the strengths of various specialists
- Learn about wellness and how to prevent disease
- Learn about your insurance so you know what is covered
- Respect us as individuals and partners in your care
- Keep your appointments as scheduled or call and let us know when you cannot
- Pay your share of the visit fee when you are seen in the office
- Give us feedback so we can improve our services (We may survey you in the future to understand this better.)
Our commitment to our patients is to continue to:
- Provide you with a care team who will know you and your family
- Respect you as an individual—we will not make judgments based on race, religion, sex, age, disability, etc.
- Respect your privacy—your medical information will not be shared with anyone unless you give us permission or it is required by law
- Provide care given by a team of people lead by your physician
- Give the care you need when you need it
- Give care that meets your needs and fits with your goals and values
- Give care that is based on quality and safety
- Have a doctor on call 24 hours a day and seven days a week
- Take care of short illness, long term disease, and give advice to help you stay healthy
- Tell you about your health and illnesses in a way you can understand
- To improve your care in the near future we will use technology like our Electronic Health Record and we will strive to continuously improve.